Responsible Gaming at th77

th77 is Bangladesh's premier online casino and sports betting platform, and with that position comes a responsibility that we take seriously. We recognise that while the vast majority of our players enjoy gambling as a recreational activity without any adverse effects, a small number of individuals may develop patterns of play that cause harm to themselves or those around them. Our responsible gaming programme exists precisely to identify, support, and protect those players.

Responsible gaming at th77 is not a set of rules imposed from outside — it is a core value embedded into the design of our platform. Every feature we build, every bonus we offer, and every communication we send is reviewed through the lens of player safety. We do not want players to spend more than they can afford, play longer than is healthy, or chase losses in ways that damage their financial wellbeing.

th77 is committed to the following principles across every aspect of our operation:

• We provide transparent, accessible tools that empower players to manage their own gambling behaviour at any time.
• We train our customer support staff to recognise and sensitively respond to signs of problem gambling.
• We apply strict age verification to prevent anyone under 18 years of age from accessing the platform.
• We never market gambling as a way to earn income, solve financial problems, or recover losses.
• We honour all self-exclusion and time-out requests immediately and without question or persuasion to reconsider.
• We do not send promotional communications to players who have activated a self-exclusion or time-out.

Our responsible gaming commitment covers all players in Bangladesh, whether you access th77 from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar. The tools and support described on this page are available to every registered th77 account holder at no cost and with no negative consequences for your standing as a player.

th77 takes underage gambling extremely seriously. During the account registration process, every new player is required to confirm that they are aged 18 or above. th77 then conducts identity verification (KYC) procedures to validate the date of birth and identity of account holders. Any account found to belong to a person under the age of 18 will be immediately suspended, all funds will be returned to the payment source, and the case will be flagged to our compliance team.

Measures th77 uses to prevent underage access include:

• Mandatory date-of-birth declaration at the point of registration
• Identity document verification (National ID Card, passport, or driving licence) for all accounts prior to first withdrawal
• Automated age-verification checks cross-referenced against declared identity documents
• Manual review of accounts flagged by behavioural patterns inconsistent with adult users
• No-questions-asked account closure if an account holder reports that a minor has accessed their account

If you are a parent or guardian and you suspect that a person under 18 in your household has accessed th77 using your account or their own, please contact us immediately at [email protected]. We will act swiftly to investigate and close the account. We also strongly recommend using parental control software on shared devices — see Section 6 for further guidance.

Problem gambling can affect anyone, regardless of age, background, or income level. It often develops gradually, making it difficult for the individual to recognise the warning signs in themselves. th77 encourages all players to periodically reflect honestly on their gambling habits. The following signs may indicate that gambling is becoming a problem:

If you recognise three or more of the above signs in your own behaviour, we strongly encourage you to reach out for support. The earlier problem gambling is addressed, the easier it is to regain control. Please see Section 7 of this page for guidance on how to contact our support team and access external help resources.

th77 provides a comprehensive suite of player protection tools that can be activated at any time through your account settings or by contacting our support team. All tools are free of charge, take effect without delay when restrictive limits are applied, and require no justification from the player. You do not need to explain or prove that you have a gambling problem to use any of these features — they are available to all players as a matter of routine account management.

To activate any of the above tools, log in to your th77 account and navigate to the Responsible Gaming section within your account settings. Alternatively, contact our support team at [email protected] and we will apply the tool to your account immediately. For deposit limit reductions and time-out or self-exclusion activations, no wait time applies — the restriction takes effect the moment your request is confirmed.

th77 will never attempt to discourage you from using these tools, offer you a bonus as an incentive not to self-exclude, or contact you during a time-out period with promotional material. Our player protection team acts in the interest of the player, always.

Self-exclusion is the most powerful responsible gaming tool available at th77. When you self-exclude, your account is fully suspended for the duration you select. You will not be able to log in, deposit, place bets, or access any games. All active bonuses will be cancelled, and th77 will immediately cease sending you any marketing, promotional, or bonus-related communications for the entire exclusion period.

Available self-exclusion periods:

• 6 months (minimum period)
• 1 year
• 2 years
• 5 years
• Permanent / lifetime exclusion

Requests to lift a self-exclusion before the chosen period has expired will not be honoured. This is a deliberate design decision — the cooling-off period exists to protect you. Once the exclusion period concludes, your account will not automatically reactivate; you must contact us explicitly to request reactivation, and a minimum 24-hour reflection period will apply before access is restored.

How to request self-exclusion at th77:

If you share a device with children or young people, it is important to take steps to prevent them from accessing gambling websites including th77. While th77 applies robust age verification at the account level, additional protection at the device level provides an important additional layer of defence.

Steps parents and guardians can take:

• Use parental control software: Applications such as Net Nanny, Qustodio, and Bark can be configured to block access to gambling websites at the network or device level. These are available for Android, iOS, Windows, and Mac devices commonly used by households in Bangladesh.
• Never share your th77 login credentials with children or young people in your household, and ensure your password is stored securely.
• Log out of your th77 account after every session on any shared device, and do not allow your browser to save your th77 password on devices accessible to minors.
• Enable device screen time controls available natively on Android (Digital Wellbeing) and iOS (Screen Time) to restrict access to gambling-related content.
• Have an open conversation with young people in your household about the risks of gambling, emphasising that it is strictly an activity for adults aged 18 and above.

If a minor has accessed th77 using your account or has created their own account, please notify us immediately at [email protected]. We will investigate and close the account immediately. Any real-money deposits made by a minor will be returned to the funding source, and no winnings will be paid out.

Asking for help is a sign of strength, not weakness. If you believe your gambling behaviour is becoming a problem — or if someone close to you has expressed concern about your gambling — please do not wait to reach out. The sooner you take action, the easier it is to regain control of your habits and protect your financial and personal wellbeing.

th77's player welfare team is available around the clock, every day of the year, including during Eid, public holidays, and peak sporting seasons such as BPL, IPL, and T20 World Cup fixtures. All communications to our welfare team are treated in strict confidence — your enquiry will not affect your account status and will not be shared with any person outside of the th77 welfare function.

Supporting someone else: If you are worried about the gambling behaviour of a family member, partner, or friend in Bangladesh, please feel free to contact us at [email protected]. While we are unable to disclose account-specific information to third parties, we can advise you on how to approach the situation and provide you with resources to support your loved one effectively.

th77 also encourages players and their families to seek independent professional support where appropriate. Talking openly about gambling problems with a trusted person — a family member, religious leader, community elder, or healthcare professional — is often an important first step in recovery.

This Responsible Gaming page should be read alongside th77's Terms & Conditions and Privacy Policy, which together form the complete framework of your account agreement with th77.